I have just submitted an order and made payment but it is still pending. Why?

For first-time customers, the order will be processed e.g. fraud checks, information verification etc so the initial order may take up to 1 working day to process.

An order may be further delayed if inaccurate information was submitted during the signup process e.g. incomplete address, fake names etc.

Kindly ensure that all information submitted is accurate to facilitate the processing of your order.

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